Thank you for shopping with LushFemme! We aim to deliver your products in a fast, safe, and reliable manner. Please read our shipping and delivery policy carefully.
1. Shipping Coverage
We ship to all major cities and towns in India via trusted courier partners like Delhivery, Bluedart, and Ekart.
International Shipping: Currently, we do not ship internationally. (You can update this if you plan global deliveries later.)
2. Shipping Charges
Free Shipping: Orders above ₹999 qualify for free shipping.
Standard Shipping Fee: A nominal fee of ₹49 – ₹99 may apply for orders below ₹999.
Cash on Delivery (COD): COD orders may attract a small convenience fee (₹30 – ₹50).
3. Order Processing Time
Orders are typically processed and shipped within 24-48 hours (excluding Sundays and public holidays).
During sales, festive seasons, or promotional events, order processing may take an additional 2-3 days.
4. Delivery Timelines
Metro Cities: 2–5 business days.
Tier-2 & Tier-3 Cities: 4–7 business days.
Remote Locations: 7–10 business days (based on courier availability).
Delivery timelines may vary due to unforeseen logistics issues, weather conditions, or strikes.
5. Order Tracking
Once your order is shipped, we will share a tracking ID and courier link via email/SMS.
You can track your order status anytime using the tracking details provided.
6. Cash on Delivery (COD)
COD is available on select pin codes and products.
Customers are requested to verify their mobile number for COD orders.
Repeated COD order rejections may lead to COD service suspension for the customer.
7. Delayed or Failed Deliveries
If delivery is delayed beyond 10 working days, contact us at [Insert Email/Phone] for assistance.
If the package is undeliverable due to incorrect address or refusal, reshipping charges will apply.
8. International Orders
(If applicable)
International shipping timelines and charges vary by destination.
Customs duties, if applicable, are to be borne by the customer.
9. Damaged or Tampered Packages
Please do not accept packages that appear damaged or tampered with.
If accepted, immediately notify our support team at [Insert Email/Phone] with unboxing photos/videos within 24 hours.
10. Contact Us
For queries about shipping, tracking, or delivery, contact us: Email: [Insert Email] Phone/WhatsApp: [Insert Contact Number]
