Thank you for shopping with LushFemme. We aim to deliver high-quality women’s wear with exceptional customer service. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
Overview
Our return and exchange policy is valid for 7 days from the date of delivery (to align with intimate wear industry standards and hygiene considerations).
If 7 days have passed since your purchase, we may not be able to offer you a refund or exchange, unless the product is defective, damaged, or incorrectly delivered.
Eligibility for Returns
To be eligible for a return:
Condition: The item must be unused, unwashed, and unworn, with all original tags, labels, and hygiene seals (if any) intact.
Packaging: The item must be returned in the original packaging.
Proof of Purchase: A valid receipt, invoice, or order ID is required.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or wrongly delivered:
Lingerie, intimate wear, and swimwear.
Personal care products.
Gift cards or vouchers.
Discounted or sale items.
Products damaged due to misuse, improper care, or wear and tear.
Refunds
Approval Process: Once we receive and inspect your return, we will notify you via email about the status (approval or rejection).
Mode of Refund: Approved refunds will be processed via your original payment method within 7-10 business days.
Partial Refunds: In certain cases (e.g., damaged packaging or missing tags), only partial refunds may be granted.
Late or Missing Refunds
If you haven’t received your refund yet, first check with your bank and payment provider.
Refunds can take 3–5 business days to reflect, depending on your payment gateway.
For unresolved issues, contact us at [Insert Customer Care Email].
Exchanges
We only replace items if they are defective, damaged, or wrongly delivered.
To initiate an exchange, email us at [Insert Email] with your order details and images of the product.
Shipping for Returns
Customers are responsible for shipping costs of returns unless the item is defective or incorrect.
For high-value items, consider trackable shipping or courier insurance, as we cannot guarantee receipt of returned items.
Return address: [Insert Warehouse or Store Address].
Sale or Clearance Items
Only regular-priced items are eligible for refunds.
Sale or discounted products cannot be refunded or exchanged unless damaged or faulty.
Gifts
If the item was marked as a gift during purchase, you will receive a store credit for the value of the returned product.
Need Help?
For questions or assistance with refunds and returns, contact us at: Email: [Insert Email] Phone/WhatsApp: [Insert Contact Number]
